If your question is not answered here, or if you'd like more information,
please contact us.
- How often can I switch suppliers?
- You can change suppliers once each billing cycle. However, suppliers may charge a fee to terminate a contract early. Check with your current supplier before making any changes.
Back to Top
- How do I switch suppliers?
- Your new supplier will notify the utility of the change. Participating suppliers are fully aware of the applicable procedures and deadlines.
Back to Top
- How do I make Service Classification changes?
- Your Account Representative will work with you to make sure that your accounts are being billed at the appropriate service classification.
Back to Top
- How do I terminate my choice program service?
- You can contact your supplier to terminate the process or you can notify us in writing directly at the address below. Your transportation service agreement requires a 30-day notification.
Back to Top
- How do I change my billing address?
- You can request a change of billing address through your supplier or by contacting Gas Transportation Services at:
| Phone: | 800-264-8026 |
| Email: | GTS@peoplesgasdelivery.com |
| Mail: | North Shore Gas
Choices for You Program
c/o Meter To Bill
231 West Michigan – P129
Milwaukee, WI 53203-2918
|
Back to Top
- What is a transportation contract account?
- Customers new to the transportation program are assigned a contract account used to bill certain administrative and other charges not billed at the (premises) account level. A premises account shows consumption by meter and other charges, such as customer service charges, distribution charges and standby demand charges. A contract account does not.
Back to Top
- How do I submit meter reads?
- Choice customers can submit meter reads by contacting Gas Transportation Services or by going to the My Account section on this website.
Back to Top
- How do I get historical usage information for my account?
- You can request historical usage information by contacting Gas Transportation Services or by going to the My Account section on this website.
Back to Top
- How do suppliers deliver gas?
- Suppliers arrange for transportation of customer-owned gas through interstate pipelines to the North Shore Gas system. Gas is then transported through our distribution system to your premises.
Back to Top
- Who do I contact for billing inquiries?
- If your question is concerning the gas cost, contact your supplier. If your question is concerning delivery charges, contact us.
Back to Top
- What transportation-related tariffs do North Shore Gas offer to marketers/suppliers?
- Pooling Service is available to marketers/suppliers under Rider P of its Schedule of Rates for Gas Service. Transportation Balancing Service is available to marketers/suppliers who participate in Pooling Service for Large-Volume Selected Standby Transportation Service customers.
Back to Top
- Which interstate pipelines serve North Shore Gas, and how can I determine which pipeline serves a particular customer?
- North Shore Gas customers can receive deliveries from two interstate pipelines:
- Natural Gas Pipeline Company of America (NGPL)
- ANR Pipeline Company (ANR)
Back to Top
- How can I get information on a customer I may be interested in serving?
- Usage information is provided to marketers/suppliers upon receipt of written consent from the customer.
Back to Top
- How will I know how much gas my telemetered customers used?
- PEGASys®, North Shore Gas' transportation management software, has a variety of management tools and reports that display usage information. The usage information can be viewed in aggregate or down to the meter level.
Back to Top
- When can customers begin transportation service?
- Customers new to any of the transportation programs can start service at any time during the year. Customers who wish to return to transportation service generally have to wait twelve (12) months before returning to the program.
Back to Top
