The Low Income Discount is a program that pays a percentage of a qualified customer’s bill. Depending on income level, a customer can qualify for a certain tier level. Both residential heating and non-heating customers are eligible for the Low Income Discount Credit. Only residential heating customers are eligible for additional grants through the Low Income Home Energy Assistance Program and the North Shore Gas Share the Warmth program.
Tier and income level
(Federal Poverty Level) |
North Shore Gas
(Discount applied to bill) |
| Tier 1: 0% to 50% FPL |
79% |
| Tier 2: 51% to 100% FPL |
60% |
| Tier 3: 101% to 150% FPL |
36% |
| Tier 4: 151% to 200% FPL |
12% |
| Tier 5: Up to 300% FPL |
5% |
How to qualify
For Tiers 1-4, customers should go to the
Community Action Partnership of Lake County website or call 847-249-4330.
Applicants must submit:
- Proof of household income or any financial assistance for the past 30 days for all members of the household over age 18;
- Your current residential heating bill;
- Proof of Social Security numbers for all household members;
- A medical eligibility card for any member of your household receiving Temporary Assistance for Needy Families (TANF); and
- Your rental agreement, in cases where utilities are included in the rent.
For Tier 5, customers must fill out and submit a form.
| Tier 5 Household Size |
300% Federal Poverty Level |
| 1 |
$45,180 |
| 2 |
$61,320 |
| 3 |
$77,460 |
| 4 |
$93,600 |
| 5 |
$109,740 |
| 6 |
$125,880 |
| 7 |
$142,020 |
| 8 |
$158,160 |
Customers on the Low Income Discount program can receive financial assistance
Eligible customers should continue to apply for the Low Income Home Energy Assistance Program (LIHEAP) and North Shore Gas Share the Warmth Program at the
Community Action Partnership of Lake County website or call 847-249-4330.
Customers can receive grants as well as be on the Low Income Discount program.
How customers stay on the program
Each year, eligible customers should continue to apply for financial assistance at the
Community Action Partnership of Lake County.
Eligible customers will automatically be signed up for the Low Income Discount program.
Tier 5 customers will be notified prior to expiration of their benefits. To protect them we recommend customers recertify annually by filling out the form.
How the Low Income Discount is funded
The Low Income Discount program was implemented in 2024 as required by the Illinois Commerce Commission. A line item on customers’ bills, Low Income Discount Adjustment, pays for the program. This monthly charge appears on all bills, whether you are on the program or not.
