North Shore Gas

Delivering safe, clean and reliable natural gas to the northern suburbs of Chicago

Make a payment — frequently asked questions

Can I pay my bill electronically?
Can I choose when I pay my bill?
How long will it take for my payment to process?
What if I need to change or cancel a payment I have scheduled?
What happens if my payment is returned from my bank?

If your question is not answered here, or if you'd like more information, please contact us.

Can I pay my bill electronically?: Yes. You can pay your bill through your checking or savings account or with a credit or debit card using our website or app.

Can I choose when I pay my bill?: Yes. You have the option to pay immediately or to choose a payment date. If you are an Automatic Payment customer, your payment will be made on your due date.

How long will it take for my payment to process?: Payments made before 4 p.m. CT will be withdrawn and applied to your account on the same day. Payments made after 4 p.m. CT or on a weekend or holiday will be withdrawn and applied the next business day.

What if I need to change or cancel a payment I have scheduled?: You can change or cancel your scheduled payment online in your account any time before the payment date.

What happens if my payment is returned from my bank?: Payments made with insufficient funds are subject to our standard non-sufficient funds (NSF) processing fee.