Emergencies
Leave area immediately and call us from a safe location:
866-556-6005
If we respond to a natural gas leak call and no one is present, we shut off gas for safety reasons.
Customer service
Email
- Questions, comments, concerns
- Response in 1 to 2 business days
- Not for emergencies/outages
- Email customer service
Phone
Residential service
866-556-6004 (Monday - Friday: 7 a.m. - 7 p.m., Saturday: 7 a.m. - 3 p.m.)
Servicios al Cliente
866-556-6003 (Lunes - Viernes: 7 a.m. - 7 p.m., Sabado: 7 a.m. - 3 p.m.)
Business center
844-889-3502
TDD line
866-556-6007 (Monday - Friday: 7 a.m. - 7 p.m.)
Call before you dig
811
Or
Julie before you dig — 800-892-0123
Gas theft hotline
844-216-9121
Mail
Customer service
North Shore Gas
Attn: Customer service
200 E. Randolph St.
Chicago, IL 60601-6302
Bill payment
North Shore Gas
P.O. Box 6050
Carol Stream, IL 60197-6050
Other service contacts
Payment arrangements
Use self-service options to make payment arrangements on your past-due balance.
Suppliers and contractors
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Senior vice president - customer service
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Property damage or injury claim form
Request a review of your claim.
Automobile damage claim form
Request a review of your claim.
Frequently asked questions
Read our questions and answers to self assist.
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