North Shore Gas understands
the financial challenges families face when a primary occupant is
deployed for military service. To help customers, we follow the Illinois
Patriot Plan.
The Illinois Patriot Plan was enacted to assist military families who
may be facing hardship when the primary occupant has been called to
active military service by the governor (Illinois National Guard),
Congress or the President of the United States (Armed or Reserve forces).
Under the Illinois Patriot Plan, a residence where the primary
occupant is on deployment and having difficulty paying their gas bill
cannot be disconnected from gas service or charged any late fees for
non-payment during the deployment period. However, the customer is still
responsible for the full balance on the account when the deployed
primary occupant returns home. This rule only applies to bills incurred
during the time period when the service person is deployed, and not to
previous balances.
Eligibility
In order to be eligible for this program, you must notify the company
about the Active Duty status of a primary occupant by filling out and
submitting the registration form
and meeting the following criteria:
- Gas service is on
- Residential premises - up to a three flat
- Primary occupant must be on active duty
- Must complete and submit registration form
If an extension of active duty is given, the company must be notified
again. You will be notified by mail if you are accepted or denied for the
program. If you have questions about the program, please
contact us.
