Start a request for service at an existing address.
Required information
- Social Security number
- Previous address
Additional information
- Our process is secure and your information is kept confidential.
- You must be a residential homeowner or renter.
- None of your previous accounts can be in arrears.
- Your request is processed in two business days.
- Once your request has been processed, you will receive an email confirmation.
Note: Submitting a service request does not mean we can start service. If we have issues with your request, we will contact you, which may delay processing.
Request start
Customer service
Call 866-556-6004, if:
- You do not want to provide your information online.
- You are moving to an address where service is off and you want to open an account.
Videos
Proof of identity
If we requested proof of identity, view:
Proof of identity requirements
